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Shopping Center: Enhancing Tenant Value and Customer Experience

Challenge

A shopping mall struggled with tenant dissatisfaction due to safety concerns and low foot traffic caused by poor customer experiences.

Solution

IVIS Security implemented smart parking management, real-time monitoring, and business intelligence analytics to optimize tenant spaces and shopper experiences. Cameras tracked customer flow, parking availability, and identified suspicious activity.

Results

  • Foot traffic increased by 30% due to improved safety and convenience.
  • Tenant retention improved by 25%, as businesses benefited from higher customer engagement.
  • Mall revenues grew by 20%, driven by data-driven promotions and optimized store layouts.

Key Features Utilized

Footfall analytics, parking optimization, and tenant monitoring.

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